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Policies and Terms

Terms and Conditions

This Website (the “Site”) is published and maintained by BESTBOOKINGIRAN LLC, a company incorporated and existing in accordance with the laws set forth and governing the United Arab Emirates with its headquarters situated in Dubai, UAE.

When you access, browse and use this site you have agreed and accepted without limitations and qualifications the terms and conditions set forth below. Should you not agree with these terms and conditions you are hereby not authorized to use this website.

TERMS and CONDITIONS (Terms of USE) maybe amended by BestBookingIran.com from time to time, apply to all our services directly or indirectly (through distributors) made available online. BestBookingIran.com reserves the right to add, change, remove and rectify (wholly/partly) these terms and conditions at anytime without notice. Any changes, modification and rectification to these terms and conditions of use or any terms posted on this Site apply soon as they are uploaded and posted.

BestBookingIran.com reserves the right to make changes, updates, add, remove, alter and suspend the Content of the Website including features and specifications of products described or depicted on this Site, infrastructure of these pages and the online booking reservation service provided on these pages and through the website and its’ format at anytime, permanently or temporarily without notice and without liability. BestBookingIran.com reserves the right to terminate or restrict access to the Website for any reason whatsoever at its sole discretion. These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the Website (the “service”) are owned, operated and provided by BestBookingIran.com (“BestBookingIran.com”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the Terms and Conditions set out below.

I. OWNERSHIP

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”) are protected by copyright. You cannot use the Content, except as specified herein. You must agree to follow all instructions on this Site limiting in all aspect the use of the Content.

II. SCOPE OF OUR SERVICE

When rendering our services, the information that we disclose is based on the information provided to us by the respective suppliers such as but not limited to Hotels, Resort, and Airlines. Although we will use with diligence and reasonable efforts in performing our services, we will not verify if, and cannot guarantee that all information is accurate, complete or correct, nor we can be held responsible for any errors (including manifest and typographical errors), any interruptions whether due to any (temporary and/or partial) breakdown, repair, upgrade, maintenance of our website or otherwise, inaccurate, misleading or untrue information or non-delivery of information. All CONTENT is PROVIDED “AS IS” and “AS AVAILABLE”.

As the condition upon access and use of this website, you agree NOT to use this website, its content and information for any commercial and non-personal use (direct or indirect). You agree not to alter, modify or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. Therefore, you are not allowed to alter, modify or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or service available on our website for any commercial or competitive activity or purpose. In addition, whether or not you have commercial purpose, you agree not to access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written consent and permission of BestBookingIran.com.

III. LIMITATIONS OF OUR LIABILITY

III.1 BestBookingIran.com, ITS AFFILIATES, OFFICERS, DIRECTORS, REPRESENTATIVES, SUBSIDIARIES, PARTNERS AGENTS and EMPLOYEES shall not be and will not be held liable and responsible for direct, indirect, consequential, punitive, special or incidental damages (including any amount or kind of loss or damage, or any loss of income, profits, goodwill, data, contracts, or loss or damage arising from or connected in any way to business interruption, loss or opportunity, lost of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking, all of the travel products available on our website, your use of the website and/or our services.

III.2 If you are a consumer to which your booking was made and has been done through our travel agent, any query pertaining to your booking must be made before the travel agent with whom the booking has been done. BestBookingIran.com is not responsible in any manner under any circumstances for any loss, damages, fines, penalties, fees, or payments of any kind that you may incur as a result of booking made with the travel agent. As such, BestBookingIran.com considers adequate travel insurance to be essential for consumers; consumers must contact their respective travel agents for such protection relative to their travel queries and for issues pertaining to the requirements and formalities needed to complete prior to travelling.

IV. CANCELLATION

IV.1 Booking and purchase conditions contain limitations and exclusion of liability to any person(s) who books and/or takes any of the holiday and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

IV.2 Where you have booked your travel arrangements through us acting as principal, you, or any member of your party, may cancel the travel arrangements at any time, but the cancellation will be effective only on the date on which written notification signed by the Lead Contact is received at our office (including e-mail notification). You may send us an email at info@BestBookingIran.com and call us at our office number +971 4 238 9 238 to assist your booking cancellation. Please note that we incur administrative cost in cancelling your travel arrangement thus applicable charges shall be imposed in respect of the cancelled booking.

IV.3 By making a reservation with a hotel, resort and airline, you accept and agree to the relevant cancellation and no-show policy of that hotel, resort and airline, and to any additional (delivery) terms and conditions of the hotel, resort and airline that may apply to your reservation or during your travel, including for services rendered and/or products offered by the hotel, resort and airline.

V. Refunds

Refunds request will be only processed if received in writing within 15 days from the commencement date of the travel component.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guests has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un –utilized services.

Refund requests for fully unutilized services will be processed only when we receive the written requests. Refunds are subject to receiving confirmation from our supplier .the refundable amount provided by the supplier is final including cases when no refund is applicable.

A period of 21 days is required to process any refund requests. No claims would be entertained after a refund processed.

Net Refund amount (The refund amount mines any cancellation charges mines booking fees) will be credited to the client account only after receiving the credit note from the concerned hotel / supplier.

VI. BOOKING FEE

Our service shall impose a reasonable administrative charge in respect of the booking. These fees cover the cost incurred by BestBookingIran.com in servicing your travel reservations

VII. GENERAL PROVISIONS

VII.1 You may travel to certain destinations which involve greater risk than others, entirely at your risk as to cost and consequences. BestBookingIran.com does not warrant or represent that travel to such destination or point is advisable or without risk.

VII.2 BESTBOOKINGIRAN.COM hereby expressly DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THIS WEBSITE OR THE CONTENT TO THE FULLEST EXTENT PERMITTED BY LAW. BESTBOOKINGIRAN.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATION AS TO THE SECURITY OF THE WEBSITE. YOU HEREBY ACKNOWLEDGE ANY INFORMATION SENT MAY BE INTERCEPTED.

VII.3 BESTBOOKINGIRAN.COM DOES NOT WARRANT THAT THE WEBSITE OR THE SERVERS WHICH MAKE THIS WEBSITE AVAILABLE OR ELECTRONIC COMMUNICATIONS SENT BY BESTBOOKINGIRAN.COM ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL ELEMENTS.

VII.4 However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating sponsoring, promoting, or making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damaged to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel, (iv) any (direct, indirect, special, consequential or punitive) damages losses or costs suffered, incurred or paid by in pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

VII.5 BESTBOOKINGIRAN.COM reserve its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect and shall have no obligation to take the needs of any USER into consideration in connection herewith. BESTBOOKINGIRAN.COM reserves its right to deny in its sole discretion any user access to this SITE or any portion hereof without notice.

General Information

BestBookingIran.com’s commitment towards respect of our customers’ privacy is our primary concern. We highly ensure to the best of our ability that all information you will provide to us thru the use of this website comply with applicable data protection and privacy laws. We provide this Privacy Policy statement to impart information and help you understand how we collect, use and protect your information when you visit and use this site. You should read this notice in conjunction with the Terms and Conditions of use of this website. By using this website you conform and signify your agreement to the Privacy Policy set forth herein by BestBookingIran.com. If and should you do not signify conformity towards the policy expressed, we highly advise that you MUST NOT use this Site. Your continued use of this site’s following the posting of changes to these terms will mean acceptance of those changes.


Information Collected

We do not collect nor gather personal information about our customers except those that are rational and with relevance. The only way we will get any information is if you will give it to us when specifically asked. You are not obliged and required to provide any personal information to us unless, except and until you choose to register with us, opt to become a member, make a purchase of the products and services offered and posted in this website, sign up and subscribe to one of our email newsletters and promotions.

Whenever you make a reservation using this Site, we collect the essential data pertinent and applicable to complete and make reservations particularly your personal identification which includes your first and last name, your contact details that includes your telephone number, postal and e-mail address and your reservation details. We require such information so that we can process, fulfill and confirm your transactions and keep you informed of its status. Also whenever you make a purchase in this Site using your credit card, information such as credit card number, credit holders name and expiration date shall be asked.

We may also collect in rare instances and circumstances information regarding your IP Address, browser type, domain name and access time as this will be significant in the purpose of our research to improve the service we provide to meet your specific needs and will not be in conjunction to any personal identifiable information that you may submit to us through this site. Through determining the IP address, it shall also assist us in deterring and/or preventing abusive use and performance of criminal activity in this Site.


Customer’s Personal Information to Third Parties

Whenever you make a purchase or reservation using our Site, your reservation details will be passed on and will be supplied to your chosen Hotel, Resort, Airline, Car Rental and Cruise provider to make the reservation. BestBookingIran.com may also share your personal information when you authorize a third party to use your personal information such as when you participate in contests and games of which we refer to as “SPONSORED ACTIVITIES”. When you participate to the activities in “Sponsored Activities” you will either be required or requested to conform and/or give BestBookingIran.com the approval to supply your personal information with which in most cases your mailing address or e-mail address to the Sponsor. In such cases, the sponsor may use your personal identification in accordance with the sponsor’s privacy policy. Through this we recommend that you will have to review and understand the other parties’ privacy policy prior to engaging into such sponsored activities.

BestBookingIran.com may also share your personal information to our business partners with whom we jointly offer products and services. Please do keep in mind that we take no control over the privacy policy practices of these third parties therefore we highly recommend you evaluate their prerogatives prior to deciding to divulge your personal information.


Disclosure of Personal Details

BestBookingIran.com recognizes and respects the significance of our customers’ privacy. The security of all information associated with our customers is an important concern to us therefore we exercise with diligence at the best of our capacity to provide secure transmission of that information from your computer to our servers. Unfortunately we cannot warrant transmission over the Internet to be 100% secure and as we continuously do our best to protect your information, BestBookingIran.com cannot and does not guarantee the security transmitted to us from our online products and services, and therefore you do so at your own risk.

When you provide information through the site, it will be provided to BestBookingIran.com as a whole and customers needs to be aware that it may be accessed from countries whose laws provide diverse decree of protections for personal data and shall be aware that it may not be in parallel to the level of protection provided in your own country.

BestBookingIran.com guarantees that it will not pass on, release, divulge and disclose any specific personal information to any third party without your explicit permission or under distinctive circumstances, as such where in good faith, the law requires of it. We may share your personal data in response to subpoenas, court orders or other legal proceedings and/or in exceptional circumstances through judicial or official orders that may require us to hand the data over relevant authority or court to establish and exercise our rights, to defend against legal claims and/or in such cases required by the Law.

Other than those mentioned and set above, you will be notified and will be asked for permission when there will be instances that your personal information shall be shared through a third party where you will have the opportunity to choose whether or not to disclose such information.


Protection of Information

The data you provided to BestBookingIran.com is encoded and transmitted using SSL (Secure Socket Layer) protocol, a system widely used to encrypt data automatically before transmitting it to us. You need to understand that despite these measures, we do not guarantee that unauthorized access to your information can and may not happen. BestBookingIran.com will not be liable for such any unauthorized access unless proven under the cause of our gross negligence.

This Privacy Policy maybe amended, changed, rectified at any time and BestBookingIran.com reserves solely the rights to perform any changes, modification and rectification to this Privacy Policy practice without prior notice and will be applicable soon as they are uploaded and posted in this Site.

Refund Policy

Refunds request will be only processed if received in writing within 15 days from the commencement date of the travel component.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guests has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un –utilized services.

Refund requests for fully unutilized services will be processed only when we receive the written requests. Refunds are subject to receiving confirmation from our supplier .the refundable amount provided by the supplier is final including cases when no refund is applicable.

A period of 21 days is required to process any refund requests. No claims would be entertained after a refund processed.

Net Refund amount (The refund amount mines any cancellation charges mines booking fees) will be credited to the client account only after receiving the credit note from the concerned hotel / supplier.

Cancellation Policy

Booking and purchase conditions contain limitations and exclusion of liability to any person(s) who books and/or takes any of the holiday and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Where you have booked your travel arrangements through us acting as principal, you, or any member of your party, may cancel the travel arrangements at any time, but the cancellation will be effective only on the date on which written notification signed by the Lead Contact is received at our office (including e-mail notification). You may send us an email at info@BestBookingIran.com and call us at our office number +971 4 238 9 238 to assist your booking cancellation. Please note that we incur administrative cost in cancelling your travel arrangement thus applicable charges shall be imposed in respect of the cancelled booking.

By making a reservation with a hotel, resort and airline, you accept and agree to the relevant cancellation and no-show policy of that hotel, resort and airline, and to any additional (delivery) terms and conditions of the hotel, resort and airline that may apply to your reservation or during your travel, including for services rendered and/or products offered by the hotel, resort and airline.